The answers you’re looking for in the automotive business aren’t hiding in the latest AI platform, a flashy dealership marketing strategy, or a new vendor pitch. They’re rooted in standards, accountability, and a long-term commitment to excellence in fixed operations. In an era dominated by evolving fixed ops industry trends, aggressive fixed operations marketing, and rapid advances in AI, this episode brings the focus back to what truly drives sustainable growth: discipline, leadership, and measurable standards like ASE and Automotive Service Excellence.
Tag: AI
The Answers Are Right Here: A Conversation with Nick Ruffolo, Rohrman Auto Group
The answers you’re looking for in this business are right here—and they aren’t coming from shortcuts, gimmicks, or buzzwords. They come from initiative, discipline, and a willingness to see the dealership through the eyes of both the customer and the employee.
Accountability, Culture, & $55K a Month in Service Upsell
In this episode, we dig into what it really takes to drive sustained success in fixed operations. From disciplined structure to intentional accountability, this conversation explores how operational clarity, culture, and decision-making come together to produce measurable gains inside a service department. It’s a grounded, real-world look at leadership that prioritizes execution over theory.
New Mandate for Dealer Security in 2026 – Justin Shanken on What the Fixed Ops?!
A major focus of the conversation is Mercedes-Benz’s new security certification and audit mandate, a move that signals a significant shift in how OEMs are enforcing cybersecurity standards. The discussion explores what compliance actually looks like, how these requirements impact daily dealer operations, and why this mandate may set a powerful precedent across the automotive ecosystem.
Video is Easy: 5 Missed Opportunities in Your Service Department
Everyone knows how video has reshaped the search experience for customers. Now, it’s reshaped the fixed operations department.
Are You Ready for Digital Dealer, Las Vegas? (October 2023)
Join me on October 17, 2023, from 2:10-3:40 at Digital Dealer Las Vegas for an informative 90-minute deep-dive on EVs, AI, and the Future of Fixed Operations.
The Future is Coming! How AI and AR Could Revolutionize the Dealership Service Experience
This futuristic world is closer than you think, and it’s all thanks to the power of artificial intelligence (AI) and augmented reality (AR).