In this episode, we dig into what it really takes to drive sustained success in fixed operations. From disciplined structure to intentional accountability, this conversation explores how operational clarity, culture, and decision-making come together to produce measurable gains inside a service department. It’s a grounded, real-world look at leadership that prioritizes execution over theory.
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New Mandate for Dealer Security in 2026 – Justin Shanken on What the Fixed Ops?!
A major focus of the conversation is Mercedes-Benz’s new security certification and audit mandate, a move that signals a significant shift in how OEMs are enforcing cybersecurity standards. The discussion explores what compliance actually looks like, how these requirements impact daily dealer operations, and why this mandate may set a powerful precedent across the automotive ecosystem.
Beyond the Booths: Five Questions NADA Should Help Us Answer
NADA moves fast, but the conversations that matter most deserve time and intention. These five questions help define trust, partnership, and the future of fixed operations, on the show floor and beyond.
Maximizing Fixed Ops Revenue with Cutting-Edge Technology
In today’s automotive market, dealership service departments are the backbone of profitability. With shrinking new car margins, fixed operations offer a crucial opportunity to drive long-term revenue. The key to success? Leveraging advanced technology solutions to streamline operations, enhance customer experience, and maximize efficiency.
Visual Cues: How Does Video Change Engagement?
Visual Cues: How Does Video Change Engagement? From humble beginnings on film and tv, innovative uses of video on social media and websites has seen explosive growth of the video medium. As of last year, video now accounts for more than 80% of all internet traffic, making 2020 a milestone for video. Are you keeping […]
Beyond the Wrench – A Great Point for Dealerships to Take Home – p13
Jay Goninen with Beyond the Wrench and Russell B. Hill discuss what dealerships should take home out of the whole conversation.
