The answers you’re looking for in the automotive business aren’t hiding in the latest AI platform, a flashy dealership marketing strategy, or a new vendor pitch. They’re rooted in standards, accountability, and a long-term commitment to excellence in fixed operations. In an era dominated by evolving fixed ops industry trends, aggressive fixed operations marketing, and rapid advances in AI, this episode brings the focus back to what truly drives sustainable growth: discipline, leadership, and measurable standards like ASE and Automotive Service Excellence.
Category: WTF?!
The Answers Are Right Here: A Conversation with Nick Ruffolo, Rohrman Auto Group
The answers you’re looking for in this business are right here—and they aren’t coming from shortcuts, gimmicks, or buzzwords. They come from initiative, discipline, and a willingness to see the dealership through the eyes of both the customer and the employee.
Wynn’s Supports What the Fixed Ops?!
We are grateful to announce a new sponsor of the What the Fixed Ops?! podcast: Wynn’s! Thank you Wynn’s for supporting the show!
Gunslinger, Shaun Raines knows what matters! Watch this WTF?! NADA 2023 Special Edition
Gunslinger, Shaun Raines knows what matters! He’s been in the automotive industry a long time and understands what works and what’s needed in the industry.
Ed Roberts & Natasha Fay Cox on What the Fixed Ops?! NADA 2023 Special Edition
Ed Roberts of Bozard Ford and Natasha Fay Cox of Quantum5 join us on this NADA 2023 special edition of What the Fixed Ops?!
Joshua Taylor Takes on NADA 2023 in this What the Fixed Ops?! Special Edition
Joshua Taylor shares his experience at his first NADA! He’s looking to make a positive impact on the automotive industry, to learn and to grow.
Kaylee Felio Surprises Us Again on this What the Fixed Ops?! NADA 2023 Special Edition
Kaylee Felio shares her experience in starting a new podcast, interviewing various guests, and learning from many industry experts at NADA 2023.
Yaron Saghiv from UVeye on What the Fixed Ops?! NADA 2023 Special Edition
We hear some exciting news about UVeye and partnerships at the 2023 NADA from Yaron Saghiv, the Chief Marketing Officer.
Steven Whitlock Talks What Works in Service in this WTF?! NADA 2023 Special
Steven Whitlock with Innovation Financial Services talks what WORKS in the service department! The F&I department will never be the same.
Dan Stedem from Snap-On on What the Fixed Ops?! NADA 2023 Special Edition
Dan Stedem with Snap-On shares some of the changes he sees in NADA 2023, what makes Dallas special, and the growth occurring in fixed operations.