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WTF?!
Charity Dunning
Great Salespeople Are Made, Not Born: Christian Younggren’s Take on Influence

The answers you’re looking for in the automotive business aren’t hiding in the latest AI platform, a flashy dealership marketing strategy, or a new vendor pitch. They’re rooted in standards, accountability, and a long-term commitment to excellence in fixed operations. In an era dominated by evolving fixed ops industry trends, aggressive fixed operations marketing, and rapid advances in AI, this episode brings the focus back to what truly drives sustainable growth: discipline, leadership, and measurable standards like ASE and Automotive Service Excellence.

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WTF?!
Charity Dunning
From Small Town Farming to CEO: A Conversation with Dave Johnson

The answers you’re looking for in the automotive business aren’t hiding in the latest AI platform, a flashy dealership marketing strategy, or a new vendor pitch. They’re rooted in standards, accountability, and a long-term commitment to excellence in fixed operations. In an era dominated by evolving fixed ops industry trends, aggressive fixed operations marketing, and rapid advances in AI, this episode brings the focus back to what truly drives sustainable growth: discipline, leadership, and measurable standards like ASE and Automotive Service Excellence.

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Uncategorized
Charity Dunning
Accountability, Culture, & $55K a Month in Service Upsell

In this episode, we dig into what it really takes to drive sustained success in fixed operations. From disciplined structure to intentional accountability, this conversation explores how operational clarity, culture, and decision-making come together to produce measurable gains inside a service department. It’s a grounded, real-world look at leadership that prioritizes execution over theory.

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What the Fixed Ops?! podcast graphic featuring Justin Shanken, former counter-intelligence agent, with bold text reading “OEM Security Mandates Are Here,” focused on automotive cybersecurity and dealer security requirements.
Uncategorized
Charity Dunning
New Mandate for Dealer Security in 2026 – Justin Shanken on What the Fixed Ops?!

A major focus of the conversation is Mercedes-Benz’s new security certification and audit mandate, a move that signals a significant shift in how OEMs are enforcing cybersecurity standards. The discussion explores what compliance actually looks like, how these requirements impact daily dealer operations, and why this mandate may set a powerful precedent across the automotive ecosystem.

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