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Customer Success Manager – Fixed Ops Marketing (Remote)

At Fixed Ops Marketing, our Customer Success Managers each manage their own book of clients—and lots of them. This is a fast-paced startup environment where products and processes evolve constantly, so adaptability is key.

You’ll be the primary point of contact for your clients, responsible for both relationship management and ensuring they succeed with our services. That means guiding them through marketing strategies, reviewing analytics, and helping them understand how to get the most value from our tools.

What We’re Looking For:

• Experience in digital marketing, client management, the auto industry, or customer success
• Strong communication skills
• A passion for process improvement & efficiency 
• Motivated to learn and adapt quickly
• A strong sense of responsibility with the ability to stay organized, focused, manage time well, and keep tasks on track
• A reliable internet connection

This is a remote position—reliable internet and strong self-direction are essential. All necessary equipment will be provided.

Eligibility

Applicants must reside in one of the following states: WA, OR, WI, NC, IL, IN, PA, MD, OH, MO, TX, TN, VA, OK, or FL.

Responsibilities

• Serve as the primary point of contact for all matters related to assigned clients, ensuring clear and consistent communication.
• Conduct regular client meetings via Zoom to review marketing goals, gather feedback, and discuss strategy.
• Audit client accounts monthly, identifying issues and working with the appropriate departments to resolve them, while keeping clients updated throughout the process.
• Collaborate with cross-functional teams (design, development, sales, support, and product) to ensure consistent brand messaging and aligned digital marketing efforts.
• Analyze campaign data and provide actionable insights to both clients and internal teams.
• Balance data-driven decisions with creative marketing strategies to meet client objectives.
• Deliver performance reports and clearly explain analytics during client meetings.
• Expect to spend approximately 45% of your day on Zoom calls with clients and 45% completing account-related tasks and follow-ups and 10% on internal meetings and internal tasks
• Advise the marketing and design teams on accurate, culturally appropriate conversational Spanish translations of coupon offers and client-facing materials.

What You Bring:

Must haves

• Excellent verbal and written communication skills, with the ability to clearly explain marketing strategies, data, and processes
• Strong organizational skills and ability to manage time, tasks, and a large client workload independently
• Comfortable conducting regular client-facing Zoom calls in a professional, consultative manner
• 1+ years of experience in remote customer service, client success, or account management
• Quick to learn and navigate digital tools and platforms
• Detail-oriented with solid problem-solving and critical thinking abilities
• Ability to follow established processes while suggesting improvements
• Collaborative mindset with experience working across teams (e.g., design, dev, support, sales)
• Proactive, self-motivated, and able to thrive in a fast-paced, evolving environment
• Bilingual in Spanish and English – conversational fluency required to support Spanish-speaking clients and advise on internal Spanish-language marketing content.

Nice to Haves

• Degree in marketing, communications, business, or a related field
• Experience with SEO, paid ads, websites, or other digital marketing tools
• Background working in or with automotive dealerships
• Familiarity with automotive marketing platforms and digital strategies
• Confident in interpreting and presenting marketing analytics

What We Offer:

• Compensation:  $52,500 – $57,500 per year, based on experience.
• Bonus: Performance-based bonus tied to marketing-qualified leads and pipeline growth.
• Benefits: Paid health, dental, vision, and life insurance (100% coverage for base-level medical and dental for employees).
• Time Off: Two weeks of paid time off (PTO) plus nine paid holidays annually.
• Work Style: A remote-first, performance-driven team that values creativity, autonomy, and results.

Equal Opportunity Employer

FixedOPS Marketing is committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices, including hiring, promotion, termination, compensation, benefits, training, and apprenticeship.

Our Culture

We’re a fully remote team of experts who take pride in what we do. We believe that performance matters more than location or hours, and we give our team the trust and autonomy they need to thrive. We value creative problem-solving, clear communication, and professional growth. If you prefer a remote work environment where you can own your work and contribute meaningfully, you’ll fit right in. We want all our employees to have the space they need to grow and thrive!

About FixedOPS Marketing

FixedOPS Marketing LLC (www.FixedOPSMarketing.com) is a growing SAAS provider specializing in offer-based marketing solutions for the fixed operations segment within automotive dealerships throughout North America. 

We help car dealerships, service centers, and independent shops attract customers to their websites and convert them into real-world service appointments. Our innovative solutions use video, analytics, and integrations to boost engagement, retention, and revenue for service departments. Our product is sold via a monthly subscription with a low initial investment.

Job Type

 Full-time

Pay

 $52,500 – $57,500

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