About FixedOPS Marketing

FixedOPS Marketing was founded by managing partners Rick Eckert and Russell B. Hill in late 2019.

At FixedOPS, we are embarking on an exciting journey to change how car dealerships market their Fixed Ops departments. Dealership’s futures are tied to their success at attracting new service customers, creating more marketing efficiency, and re-claiming customers and revenue from independent service centers.

OUR VALUES

At FixedOPS Marketing, our mission is to revolutionize the automotive industry with innovative, service-focused, client-first solutions that drive success and lasting relationships.

We focus on creating value for our clients by providing high-quality content that resonates with their customers. Our commitment lies in delivering the right content, with the right message, at the right time.

By embodying these values listed below, we aim not only to guide our daily actions but also to foster a resilient and progressive culture as we scale and evolve.

PEOPLE FIRST

Client-Centric Approach: We listen actively to our clients, understanding their needs deeply to deliver solutions that not only meet, but exceed expectations. By enhancing their business and work lives, we forge lasting partnerships.

Collaboration: We collaborate seamlessly with other vendors, fostering unified messaging and user experiences that resonate with our clients and their customers.

Positive Culture: We cultivate a workplace where positivity thrives. We assume positive intent in all interactions, ensuring that every team member feels valued, respected, and supported.

EVERGREEN

Knowledge and Curiosity: We are passionate about expanding our knowledge and skills, staying ahead of the curve to tackle the complex challenges faced by leaders and businesses today.

Innovation: We actively pursue and develop innovative solutions, adapting to the evolving landscape to drive meaningful change and empower leaders to thrive.

EXCELLENCE FIRST

Continuous Improvement: We constantly seek to improve and innovate, pushing boundaries to deliver superior outcomes.

Clear Communication: We articulate the rationale behind our actions clearly, fostering a shared commitment to achieving success among clients and colleagues alike.

BALANCE

Prioritization: We strategically balance conflicting priorities, seeking harmony to ensure holistic success for all stakeholders.

Well-being: We prioritize the well-being of our team, promoting a healthy work-life balance and a supportive environment where personal and professional growth go hand in hand.

MEET THE TEAM

Your service drive is the heartbeat of your dealership and often the most under-leveraged source of recurring revenue. At FixedOPS Marketing, we specialize in solving the daily challenges that plague fixed operations: low show rates, dropped appointments, underperforming specials, and customer churn.

With our data-driven technology and custom marketing solutions, we help dealerships build stronger communication channels, educate customers with dealership-branded video, and drive engagement across email, mobile, and social. The result? A smoother shop, more booked hours, and measurable gains in retention.

Backed by a team that knows fixed operations inside and out, FixedOPS Marketing doesn’t just generate clicks, we generate consistent business and long-term loyalty from your service customers.

OUR VALUES

PEOPLE FIRST

EVERGREEN

EXCELLENCE FIRST

BALANCE

MEET THE TEAM

Steven Turner

OEM solutions

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